Privacy Policy agen77 – Our Commitment to Protecting Malaysian Players' Data

1Personal Data We Collect

1.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact agen77 customer support, we may collect the following information directly from you:

• Identity Information: Full name as it appears on your Malaysian identity card (MyKad), date of birth, gender, identity card or passport number.
• Contact Information: An active Malaysian phone number, email address, and current residential address.
• Financial Information: The account name of your e-wallet (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) or the Malaysian bank account details used for deposits and withdrawals. Full bank account or card numbers are not stored in agen77's systems.
• Verification Documents: Copies of your MyKad, passport, proof of address, or other verification documents submitted during the KYC (Know Your Customer) process.
• Communication Information: The content of live chat conversations, emails, or any other communications you send to the agen77 support team.

1.2 Automatically Collected Information

When you use the agen77 platform, our systems automatically record the following technical information for security, performance, and service improvement purposes:

Agen77 does not collect precise GPS location data from your mobile device. Any location estimate we record is based solely on your IP address and is used only for security and fraud detection purposes.

1.3 Information from Trusted Third Parties

In certain circumstances, agen77 may receive information about you from trusted third parties — such as identity verification providers we use for the KYC process, or Malaysian payment service providers such as FPX to verify transactions. This information is used solely for the stated purpose and is subject to this privacy policy.

2How agen77 Uses Your Data

2.1 Primary Purpose of Use

The data agen77 collects is used for the following purposes, all of which are necessary to deliver a quality platform experience to players in Malaysia:

• Account Management: Creating, verifying, and maintaining your agen77 account, including the registration process, email verification, and phone number verification.
• Financial Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX, and other Malaysian payment methods; processing withdrawal requests to the account you have registered.
• Security & Fraud Prevention: Detecting and blocking unauthorised login attempts, fraudulent activity, money laundering, and the use of multiple accounts.
• Legal Compliance: Meeting legal obligations, including applicable KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance via live chat or email.
• Platform Improvements: Analysing usage patterns in aggregate (not at an individual level) to improve the user experience, technical performance, and agen77's product offerings.
• Service Communications: Sending important notifications related to your account — such as deposit confirmations, security alerts, and terms update notices.

2.2 Marketing & Promotions

Agen77 may use your email address or phone number to send you information about promotions, new bonuses, and special offers relevant to you as an active agen77 member. You may opt out of receiving these marketing communications at any time by:

• Clicking the "unsubscribe" link in any promotional email you receive from agen77.
• Contacting the agen77 support team via live chat or email at support@agen77.biz to request removal from the marketing communications list.
• Updating your notification preferences in your agen77 account settings.

Please note that opting out of marketing communications does not prevent agen77 from sending important account-related notifications — such as security alerts, terms change notices, or information required for service operations.

3Data Sharing with Third Parties

3.1 Core Principle: No Data Selling

Agen77 does not sell, rent, or commercialise players' personal data to any third party for marketing or commercial purposes. This is a core commitment of agen77 that will never change.

3.2 Permitted Sharing

There are limited circumstances in which agen77 may need to share your information with other parties. All such sharing is subject to strict safeguards:

• Payment Service Providers: Transaction information required for processing is shared with Malaysian payment service providers (such as FPX and e-wallet operators) solely to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Identity Verification Provider: During the KYC process, your identity information may be verified through a licensed and regulated third-party verification provider. They are permitted to use your data solely for verification purposes.
• Legal Requirements: agen77 will disclose required information to the relevant Malaysian authorities if ordered by a court or where we are under a binding legal obligation to do so — for example, in investigations relating to money laundering or fraud.
• Protection of agen77's Rights: In cases involving allegations of fraud, money laundering, or serious breaches of our terms related to your account, agen77 reserves the right to disclose relevant information to the appropriate Malaysian law enforcement or regulatory authorities.

3.3 Cross-Border Data Transfers

In the course of operating the agen77 platform, some data may be stored or processed outside Malaysia — for example, in international data centres that support agen77's infrastructure. When this occurs, agen77 ensures that protections equivalent to Malaysian standards are applied to all such data through binding data protection agreements with the relevant service providers.

4Data Security at agen77

4.1 Technical Security Infrastructure

Agen77 continuously invests in security infrastructure to protect the data of all members. Key technical measures we have put in place include:

• Data Encryption in Transit: All communications between your browser or app and agen77's servers are protected by TLS 1.3 / 256-bit SSL encryption. The padlock icon displayed in your browser confirms this secure connection.
• Stored Data Encryption: Sensitive data stored in agen77's databases — including personal identification information and financial records — is encrypted using industry-standard methods before being saved.
• Password Hashing: Your password is stored using a strong cryptographic hashing algorithm (bcrypt) with a unique salt — making it impossible to recover or decode, even by agen77 itself.
• Multi-Layer Firewall: agen77's servers are protected by a combination of network firewalls and a web application firewall (WAF) that continuously filters malicious traffic.
• 24/7 Security Monitoring: agen77's automated monitoring system detects and alerts on suspicious activity — including login attempts from unrecognised locations or devices, unusual transaction patterns, and attempted attacks.
• Two-Factor Authentication (2FA): agen77 offers optional 2FA for all accounts. Once enabled, every login from a new device will require an OTP code sent to your Malaysian phone number.

4.2 Internal Access Controls

Access to agen77 members' personal data within our internal environment is strictly controlled on a need-to-know basis — only staff who require access to carry out their specific job functions are permitted, and every instance of access is recorded in tamper-proof audit logs.

4.3 Shared Responsibility

While agen77 takes all reasonable steps to protect your data, account security also requires your cooperation as the account holder. You can help keep your agen77 account safe by:

• Using a strong, unique password (at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols).
• Do not reuse the same password across agen77 and other online accounts.
• Enabling two-factor authentication (2FA) in your account settings.
• Log out of your agen77 account when you're done, especially on shared devices.
• Reporting any suspicious activity on your account to agen77 support immediately.

5Cookies & Tracking Technologies

5.1 What Are Cookies and Why Does agen77 Use Them

Cookies are small text files stored in your web browser or on your device when you visit the agen77 website. They help our platform function correctly, enhance your experience, and provide us with the information needed for security and ongoing improvements.

5.2 Types of Cookies Used

• Essential Cookies (Required): These cookies are essential for the agen77 platform to function — including login session cookies, CSRF security tokens, and your language preferences. Without them, the platform will not work properly. These cookies cannot be disabled.
• Functional Cookies: Storing your personal preferences such as your chosen odds format (Decimal/Fractional), favourite sports, and other display settings. These cookies improve your overall experience on the agen77 platform.
• Analytics Cookies: Helps agen77 understand how users interact with the platform — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data is processed in aggregated, anonymised form.
• Security Cookies: Used to detect suspicious login attempts and help prevent unauthorised access and fraudulent activity on your agen77 account.

5.3 Managing Your Cookie Preferences

You can manage or delete cookies at any time through your web browser settings. Please note that deleting or blocking essential cookies may affect how the agen77 platform functions — you may need to log in more frequently or certain features may not work as expected. For guidance on managing cookies in your browser, please refer to your browser's support documentation.

6Your Rights as an agen77 User

As an agen77 member using the platform in Malaysia, you have the following rights regarding your personal data. All requests relating to these rights may be submitted to the agen77 support team at support@agen77.biz.

7Data Retention Period

7.1 General Retention Policy

Agen77 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy — including any period required to meet legal obligations, resolve disputes, and enforce our agreements with you.

7.2 Specific Retention Periods

• Active Account Data: Retained for the duration your agen77 account remains active, plus any additional period required by law following account closure.
• Financial Transaction Records: Deposit, withdrawal, and betting history records are retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• Support Communication Logs: Live chat conversations and emails with the agen77 support team are retained for 2 years for quality control and dispute resolution purposes.
• Security Logs: Security activity logs, including login records and access attempts, are retained for 12 months for security analysis purposes.
• KYC Documents: Identity verification documents are retained for the period required under applicable Malaysian compliance laws, typically 5–7 years after account closure.

7.3 After Account Closure

When your agen77 account is closed — whether at your request or for other reasons — personal data that is no longer required for legal or operational purposes will be deleted or anonymised within a reasonable timeframe. Data that must be retained to fulfil legal obligations will be stored securely within agen77's protected systems and accessed only when required by law.

8Privacy Policy Amendments & Contact Us

8.1 Right to Amend

Agen77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or changes to the services we offer. The effective date of the latest version will be displayed at the top of this document.

For material and significant changes that affect how we use your data, agen77 will endeavour to notify active members via email or in-platform notification with reasonable notice before the changes take effect. Continued use of the agen77 platform after any amendment is published will be considered acceptance of the updated Privacy Policy.

8.2 Links to Related Policies

This Privacy Policy should be read alongside the following documents, which together form the complete regulatory framework of the agen77 platform:

• agen77 Terms & Conditions — governing the contractual relationship between you and agen77.
• agen77 Responsible Gambling — information on self-exclusion features and responsible gambling resources in Malaysia.
• agen77 FAQ — answers to general questions about the platform, accounts, and privacy.

8.3 Contact Us for Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or how agen77 handles your personal data, please contact us via:

• Email: support@agen77.biz (use "Privacy Inquiry" as the email subject)
• Live Chat: Available 24/7 at agen77.biz
• Response Time: Under 2 minutes via live chat; under 24 hours via email on business days